Removing existing software

If you are using the Avaya softphones with video, and if you plan to use Avaya one-X Agent with video, then you must remove the following Avaya software from your personal computer before installing Avaya one-X Agent:

  • Avaya IP Softphone

  • Polycom Via Video

NoteNote

If you are not using the Avaya softphones with video on your personal computer, you can skip this section.

Prerequisites

Before removing the Avaya IP Softphone software, record the following information. You will need this information when you install Avaya one-X Agent:

  • Your IP Softphone call server address

  • Your IP Softphone login

  • The password for your extension

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  1. In Windows Control Panel, select Add or Remove Programs.
  2. Follow the standard process for removing programs from Windows.
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